Introduction

Welcome to lyina ("Company," "we," "our," "us"). As a leading telecommunications provider specializing in local phone numbers, toll-free numbers, call termination, and text messaging solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS communications from us. By opting in to our SMS services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

When you opt-in to receive SMS communications from lyina, we may collect personal information that you provide, including but not limited to:

• Your mobile phone number
• Your name and business name
• Email address (if provided)
• Company information and organizational details
• Any other information you provide to us during the opt-in process or service registration

2. Usage Data

We may collect information about how you interact with our SMS messages and telecommunications services, such as:

• The date and time you receive and read our messages
• Message delivery status and confirmation receipts
• The links you click within our messages
• Your responses to our messages and interaction patterns
• Technical data related to message routing and call termination services

How We Use Your Information

1. To Send SMS Communications

We will use your mobile phone number to send you SMS messages that you have opted in to receive. These messages may include:

• Service updates and system notifications
• Promotional offers for our telecommunications solutions
• Account status and billing information
• Technical alerts and maintenance schedules
• Information relevant to our VoIP phone numbers and messaging services

2. To Improve Our Services

We may use the information collected to understand how you interact with our messages and to improve the content, delivery, and effectiveness of our SMS communications. This helps us enhance our text messaging platform and optimize our telecommunications infrastructure.

3. To Comply with Legal Obligations

As a telecommunications carrier and CLEC (Competitive Local Exchange Carrier), we may use your information to comply with applicable laws, regulations, and industry standards, including those set forth by the Campaign Registry, FCC regulations, and other telecommunications compliance requirements.

Opt-In Policy

1. Consent

By providing your mobile phone number and opting in to receive SMS communications from lyina, you consent to receive SMS messages in accordance with this Privacy Policy. You acknowledge that message and data rates may apply based on your carrier's pricing plan.

2. Double Opt-In Process

To ensure compliance with the Campaign Registry and other applicable telecommunications regulations, we use a double opt-in process. After you initially opt-in, you will receive a confirmation message through our text messaging platform. You must reply to this message as instructed to complete the opt-in process and activate your subscription.

3. Frequency of Messages

The frequency of SMS messages will vary based on your service tier, interactions, and preferences. We will provide information on the expected frequency of messages at the time of opt-in. Typical message frequency ranges from 2-4 messages per month for standard updates to more frequent communications for time-sensitive service alerts.

Opt-Out Policy

1. How to Opt-Out

You may opt-out of receiving SMS messages from lyina at any time by replying "STOP" to any SMS message you receive from us. Upon receiving your opt-out request, we will promptly remove you from our SMS list and you will no longer receive SMS messages from us. Alternatively, you may contact us directly at 702-949-7781 or email us at contact@lyina.com to process your opt-out request.

2. Confirmation of Opt-Out

After you opt-out, you will receive a confirmation message that you have been successfully unsubscribed from our SMS communications. This confirmation ensures transparency in our messaging operations.

Data Security

At lyina, we implement industry-leading security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our telecommunications infrastructure employs:

• Encrypted data transmission protocols
• Secure network infrastructure for call termination and messaging
• Regular security audits and compliance reviews
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• As required by law or legal process
• To our trusted service providers who assist in operating our telecommunications services (local phone numbers, toll-free numbers, call termination)
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer, merger, or acquisition

All third-party service providers are bound by strict confidentiality agreements and are required to maintain the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. The date of the last update will be clearly indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us:

• Address: 732 S 6TH ST, Las Vegas, NV 89101
• Phone: 702-949-7781
• Email: contact@lyina.com
• Contact Form: Visit our contact page