Welcome to lyina. These Terms of Service govern your use of our telecommunications services and website. By accessing or using our services, including local phone numbers, toll-free numbers, call termination, and text messaging solutions, you acknowledge that you have read, understood, and agree to be bound by these terms.
Effective Date: January 30, 2026
1. Acceptance of Terms
By registering for, accessing, or using any lyina telecommunications services or visiting our website, you enter into a legally binding agreement with lyina, located at 732 S 6TH ST, Las Vegas, NV 89101. If you do not agree to these Terms of Service, you must immediately discontinue use of our services and website. These terms apply to all users, including customers, vendors, partners, and visitors.
2. Service Description and Eligibility
lyina provides enterprise-grade telecommunications solutions, including but not limited to local and toll-free phone numbers, voice call termination services, and SMS/text messaging capabilities. Our services are designed for businesses and organizations requiring reliable CLEC (Competitive Local Exchange Carrier) and VoIP phone number solutions. You must be at least 18 years of age and possess the legal authority to enter into contracts on behalf of your organization to use our services.
3. User Conduct and Acceptable Use Policy
You agree to use lyina services in a lawful, responsible, and ethical manner. Prohibited activities include, but are not limited to:
lyina reserves the right to suspend or terminate services immediately if we detect violations of this Acceptable Use Policy, without liability for any resulting damages.
4. Service Level Agreements and Network Reliability
While lyina strives to maintain industry-leading uptime and call quality standards, we do not guarantee uninterrupted service availability. Scheduled maintenance, network upgrades, and unforeseen technical issues may temporarily affect service delivery. We commit to promptly addressing service disruptions and providing timely communication regarding network status. Service credits may be available for qualifying outages as specified in individual service agreements.
5. Billing, Payment Terms, and Pricing
Customers agree to pay all fees associated with selected services according to the pricing schedule provided at service activation. Billing cycles are typically monthly, with payment due upon receipt of invoice. Late payments may incur finance charges and may result in service suspension. lyina reserves the right to modify pricing with thirty (30) days advance notice. Usage-based charges apply to call termination and text messaging services based on actual consumption.
6. Intellectual Property Rights
All content, technology, software, trademarks, service marks, and proprietary information associated with lyina services are protected by intellectual property laws. This includes our website content, network infrastructure designs, routing protocols, and customer portals. You may not copy, reproduce, distribute, modify, or create derivative works from our proprietary materials without express written authorization. Customer data and call records remain your property, and we respect your intellectual property rights as well.
7. Privacy and Data Protection
Your privacy is paramount to lyina. Our collection, use, and protection of customer information are governed by our comprehensive Privacy Policy, which complies with applicable telecommunications privacy regulations. We implement robust security measures to safeguard call detail records (CDRs), customer account information, and message content. For detailed information about data handling practices, please review our Privacy Policy available on our website. By using our services, you consent to data processing as described in that policy.
8. Third-Party Integrations and External Links
lyina services may integrate with third-party platforms, carrier networks, and telecommunications providers to deliver comprehensive solutions. Our website may contain links to partner sites, regulatory resources, or industry organizations. We are not responsible for the content, privacy practices, security, or reliability of external websites or third-party services. You access these resources at your own discretion and assume all associated risks. We recommend reviewing the terms and policies of any third-party services you choose to use in conjunction with lyina.
9. Regulatory Compliance and Industry Standards
As a CLEC and telecommunications service provider, lyina complies with FCC regulations, state public utility commission requirements, and industry best practices. Customers using our services for marketing or communications must comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and international telecommunications regulations. You are solely responsible for obtaining proper consent, maintaining do-not-call list compliance, and adhering to message content regulations.
10. Disclaimer of Warranties
lyina services are provided on an "as-is" and "as available" basis. While we maintain high-quality standards, we make no express or implied warranties regarding service availability, call quality, message delivery rates, or fitness for particular purposes. We do not warrant that services will be error-free, secure from intrusion, or compatible with all devices and platforms. Your use of telecommunications services involves inherent technical risks, and you acknowledge these limitations.
11. Limitation of Liability
To the maximum extent permitted by law, lyina shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services. This includes, but is not limited to, lost revenue, business interruption, data loss, or missed communications. Our total liability for any claim shall not exceed the amount you paid for services during the three (3) months preceding the claim. Some jurisdictions do not allow limitation of implied warranties or liability for consequential damages, so these limitations may not apply in all cases.
12. Indemnification
You agree to indemnify, defend, and hold harmless lyina, its officers, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and legal fees arising from: (a) your use or misuse of our services; (b) your violation of these Terms of Service; (c) your violation of applicable laws or regulations; (d) your infringement of third-party rights; or (e) content you transmit through our network. This indemnification obligation survives termination of services.
13. Service Termination and Suspension
lyina reserves the right to suspend or terminate your access to services immediately, without prior notice, if we reasonably believe you have violated these terms, engaged in fraudulent activity, or pose a security risk to our network. You may terminate services by providing written notice thirty (30) days in advance. Early termination may result in applicable fees as specified in your service agreement. Upon termination, you remain responsible for all outstanding charges, and certain provisions of these terms survive termination.
14. Number Portability and Ownership
For services involving phone number provisioning, you acknowledge that while you have usage rights to assigned numbers, regulatory frameworks govern number ownership and portability. You may request to port numbers to other carriers subject to industry porting procedures and any applicable fees. lyina will cooperate with legitimate porting requests in accordance with FCC regulations and industry standards.
15. Emergency Services Limitations
VoIP and certain telecommunications services may have limitations regarding emergency 911 services. You acknowledge that our services may not function identically to traditional landline connections for emergency calling. It is your responsibility to maintain alternative emergency communication methods and ensure that users of your services understand any limitations. lyina makes reasonable efforts to support E911 capabilities where technically feasible.
16. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the State of Nevada, United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of services shall be resolved through binding arbitration conducted in Las Vegas, Nevada, in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in class action lawsuits. For small claims not exceeding applicable jurisdictional limits, you may pursue resolution in small claims court.
17. Force Majeure
lyina shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, telecommunications carrier failures, internet backbone disruptions, cyber attacks, labor disputes, or public health emergencies. We will make reasonable efforts to resume normal operations as quickly as possible following any force majeure event.
18. Changes to Terms of Service
We reserve the right to modify, update, or revise these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via email to your registered contact address or through prominent notice on our website at least thirty (30) days before taking effect. Your continued use of lyina services after changes become effective constitutes acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of updates.
19. Entire Agreement and Severability
These Terms of Service, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and lyina regarding use of our services. If any provision is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
20. Contact Information and Support
If you have questions, concerns, or require clarification regarding these Terms of Service or any aspect of our telecommunications solutions, please contact us through the following channels:
Address: 732 S 6TH ST, Las Vegas, NV 89101
Email: contact@lyina.com
Phone: 702-949-7781
Our customer support team is available to assist with technical questions, billing inquiries, and service configuration. For urgent network issues or service disruptions, please contact our technical support line during business hours.
Acknowledgment: By using lyina services, you acknowledge that you have carefully read these Terms of Service, understand their contents, and agree to be legally bound by all provisions. We appreciate your business and look forward to providing you with reliable, high-quality telecommunications solutions.
